Consumer Support – Ticket Submission

How to Lodge a Ticket - Consumer

Consumer Support Request

Consumer Information

Which country are you based in?

Australia

New Zealand

Name

First

Last

Phone

Regional Areas may incur additional travel charges. Alternatively, you may be required to return the unit to the place of purchase.

Equipment Location

City

State/Province

Zip/Postal

Country

Equipment Details

To avoid delays, please provide Serial Number/s for all product/s. We're unable to process warranty requests without a serial number.

Brand

Model

Serial Number

Purchase From

Purchase Location

Purchase Date

Retailer Email

Purchase Receipt

Maximum upload size: 2MB

What are the issues with the equipment in question?

What actions have been taken to date?

Image of equipment serial number

Maximum upload size: 5MB

Image of equipment error/problem

Maximum upload size: 5MB

Image of any other issues

Maximum upload size: 5MB

Add more Remove

Acknowledgement

Please note that if your repair request is deemed as a user fault (and not a manufacturing fault) when the Technician attends, you may be liable for a charge of $99 + GST

I agree to the $99 + GST charge

How to Submit a Ticket – Consumer