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How to Lodge a Ticket - Consumer
Home Customer Support
Home Customer Information
Which country are you based in?
*
Australia
New Zealand
Name
*
Name
Name
Name
Email
*
Phone
*
Regional Areas may incur additional travel charges. Alternatively, you may be required to return the unit to the place of purchase.
Equipment Location
*
Equipment Location
Equipment Location
Equipment Location
City
City
State/Province
State/Province
Zip/Postal
Zip/Postal
Country
Select a country
Afghanistan
Aland Islands
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei
Bulgaria
Burkina Faso
Burundi
Côte d'Ivoire
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Croatia
Cuba
Curacao
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and McDonald Islands
Holy See
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
North Korea
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Sint Maarten (Dutch part)
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Korea
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Country
Equipment Details
To avoid delays, please provide Serial Number/s for all product/s. We're unable to process warranty requests without a serial number.
Did you purchase this equipment new or second hand?
*
Select Equipment Unit
Brand New - Boxed Unit
Second Hand - Floor/Demo Unit
Second Hand Unit - Reseller
Where did you purchase the gym equipment?
*
Select Purchase Source
Retail Store
Online Store / Marketplace
Purchase From
*
Select Online Platform / Marketplace
Johnson Fitness Website
Harvey Norman
MyDeal
Ebay
Kogan
Catch
Facebook Marketplace
Gumtree
Other
Retail Store
*
Select Retail Store
Abacus Fitness
Access Health
Arena Surf & Sports
Axis Medical and Rehabilitation
Aussie Fitness Equipment
Australian Fitness Supplies
Clever Fitness
Commercial Fitness Equipment P/L
CyberFit Gym Equipment
De Grandi Cycle & Sport
Dynamo Fitness Equipment
Evolution Fitness Equipment
Elite Fitness Equipment - Osborne Park
Elite Fitness Equipment - Virginia
Exagym - Cremorne
Fitbiz Exercise Equipment
Fitness Hire and Sales
Fitness Warehouse
Flex Fitness Equipment
Fleet Fitness
Future Fitness Equipment
G.B. Sports & Lifestyle
Gym Direct
Health & Fitness Supplies
Health and Leisure
Intersport
Little Bloke Fitness
Macarthur Fitness Equipment
Melbourne Gym Equipment
Melbourne Gym Service
Mist Fitness Pty Ltd
Mr Treadmill
Musclemania Fitness
My Fit Store
Kalo Group
Orbit Fitness
Rehab Technology
Riverland Premier Sports
Southern X Fitness Newcastle
Southside Fitness
Southern Workout
Sportspower
Sport N Moore
Sportsmart - Moorabbin
Sweat Central
The Fitness Shop Gym
Treadmill Warehouse
U First Fitness Pty Ltd
Just Fitness Group
Gymquip Fitness
Verve Fitness
Others
Other Platform
*
Other Retail Store
*
Retailer Location
*
Retailer Email
*
Brand
*
Select a brand
Matrix Fitness
Vision Fitness
Horizon Fitness
Tempo Fitness
Johnson
Model
*
Serial Number
*
Purchase Date
*
Equipment Condition
*
Select equipment condition
Still Working
Out of Order
Please attach a copy of your purchase receipt
*
Drop a file here or click to upload
Choose File
Maximum file size: 2MB
What are the issues with the equipment in question?
*
What actions have been taken to date?
*
Image of equipment serial number
Drop a file here or click to upload
Choose File
Maximum file size: 5MB
Image of equipment error/problem
Drop a file here or click to upload
Choose File
Maximum file size: 5MB
Image of any other issues
Drop a file here or click to upload
Choose File
Maximum file size: 5MB
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Acknowledgement
Please note that if your repair request is deemed as a user fault (and not a manufacturing fault) when the Technician attends, you may be liable for a charge of $99 + GST
*
I agree to the $99 + GST charge
Submit
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How to Submit a Ticket – Consumer